Purchase isn't downloading (book, magazine)

Sometimes the automated delivery system glitches, and when it does, we manually send download links to customers. This can mean a delay of several hours (we're a very small company), so if you haven't gotten your download link yet, please check your spam folder to be sure you have not received an email with a download link.

If it's been longer than 12 hours since you made your purchase and you have not received a download link, please feel free to start a ticket here on Zendesk and we'll respond as soon as we can. 

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  • 0
    Alice Boudreaux

    I have subscribed to Knit Edge since April 2013. I only have 2 issues in my Ravelry Library (Yarnho334) Could you please download all of my issues that I purchased?
    Alice Boudreaux

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